Terms and conditions

These Terms & Conditions (“Agreement”) apply to all reservations and transportation services provided by Black Luxe Limousine (“Company,” “we,” “our,” or “us”). By booking services with Black Luxe Limousine, the client (“Client,” “Passenger,” or “you”) agrees to the following terms.

1. Reservations & Payments

• A valid credit/debit card and signed agreement may be required to secure all reservations.
• A non-refundable deposit of 25% may be required at the time of booking. (All reservations must be paid up front unless it is a Wedding/Prom event)
• Full payment is due 72 hours prior to the beginning of service unless otherwise agreed in writing.
• Any modifications done within the 72 hour mark of the reservation will be up to discretion of availability as well as extra charges may apply
• Overtime, damages, cleaning fees, tolls, parking, gratuity, or additional charges may be billed after service if applicable.

2. Cancellation Policy

• Cancellations made more than 14 days before service may receive a refund minus the deposit.
• Cancellations made within 14 days of service may forfeit all payments made.
• Same-day cancellations and no-shows are non-refundable.
• Special event bookings, weddings, proms, concerts, holidays, and peak dates may be fully non-refundable once confirmed.
• If the Client changes the itinerary or service date, pricing may be adjusted based on availability.

3. Overtime & Additional Time

• Service begins at the scheduled pickup time, not arrival time.
• Additional time requested during service is subject to vehicle and chauffeur availability.
• Overtime will be billed in increments determined by the Company at the current hourly rate.

4. Passenger Conduct

For the safety and comfort of all passengers and chauffeurs:

• No illegal drugs or illegal activity are permitted in or around the vehicle.
• Smoking, vaping, or use of any illegal substances inside the vehicle is strictly prohibited.
• Excessive intoxication, disorderly conduct, fighting, harassment, or unsafe behavior may result in immediate termination of service without refund.
• Passengers must comply with all local, state, and federal laws.

5. Alcohol Policy

• Alcohol consumption is only permitted for passengers of legal drinking age in accordance with Massachusetts law.
• Minors are strictly prohibited from consuming alcohol in Company vehicles.
• The Company and chauffeur reserve the right to refuse transportation to visibly intoxicated passengers if safety becomes a concern.

6. Vehicle Damage & Cleaning Fees

The Client is financially responsible for any damage caused by any passenger during service, including but not limited to:

• Burns, stains, tears, broken glass, damaged electronics, or interior/exterior damage
• Excessive trash or spills
• Vomit, bodily fluids, or biohazard cleanup

Cleaning and damage fees may range from $150 to $1,500+ depending on severity and repair costs.

7. Delays, Traffic & Mechanical Issues

• The Company is not responsible for delays caused by weather, road conditions, traffic, accidents, acts of God, venue delays, or circumstances beyond our control.
• While every effort will be made to provide the reserved vehicle, the Company reserves the right to substitute a comparable vehicle if necessary due to maintenance, safety, or operational reasons.
• In the rare event of a mechanical failure preventing service completion, liability shall be limited to a prorated refund of unused service time.

8. Passenger Belongings

• The Company is not responsible for lost, stolen, or damaged personal belongings left in vehicles.
• Found items may be returned at the Client’s expense or by scheduled pickup.

9. Child Safety Seats

• Clients are responsible for providing legally required child safety seats unless otherwise arranged in advance.
• Chauffeurs may refuse service if proper child restraints are not available as required by law.

10. Route Changes & Stops

• Additional stops, route changes, wait time, or itinerary modifications may result in additional charges.
• The chauffeur may decline unsafe or unreasonable route requests.

11. Wedding & Event Services

• Wedding and event schedules should be finalized at least 7 days before service.
• The Company is not responsible for delays caused by photographers, venues, guests, or changes to the event timeline.

12. Airport Transportation

• Flight arrivals may be monitored when flight information is provided in advance.
• Additional wait-time charges may apply after complimentary waiting periods.
• The Client is responsible for providing accurate pickup details.

13. Refusal of Service

The Company reserves the right to refuse or terminate service immediately without refund for:

• Unsafe behavior
• Threats toward the chauffeur
• Illegal activity
• Excessive vehicle abuse
• Violation of these Terms & Conditions

14. Limitation of Liability

To the fullest extent permitted by law:

• Black Luxe Limousine shall not be liable for indirect, incidental, or consequential damages arising from transportation services.
• Maximum liability shall not exceed the total amount paid for the reservation.

15. Agreement Acceptance

• By placing a reservation, submitting payment, or utilizing transportation services, the Client acknowledges they have read, understood, and agreed to these Terms & Conditions.